Australian E-Commerce Brands

Give customers 24/7 support across all channels. Without hiring an employee.

We build and train a dedicated AI Customer Support Agent that knows your business inside out, handles repetitive enquiries, and escalates to your team when needed.

Meet your new A.I. employee

Purpose built to handle all e-commerce customer support.

Custom BuiltWe custom build each agent for every client's unique needs.

Product AssistanceAnswers product-related questions.

Omnichannel SupportHandles support across email, FB, Insta, Webchat, and more.

Email TrainedTrained on all your past email history.

Business TrainedTrained on all products and policies.

Shopify IntegratedConnected directly to your Shopify store.

WhatsApp EscalationAlerts you through WhatsApp if it needs help with something.

Continuous LearningImproves knowledge over time.

24/7 SupportAvailable day and night.

Immediate RepliesNo waiting to finish their coffee.

Refunds & ReturnsHandles refunds and returns.

Daily ReportsSends daily summary reports.

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Save tens of thousands yearly...

Traditional customer support agent

Only works 9-5

Takes breaks

Makes mistakes

Must re-train every hire

Not the brightest

Yearly salary$65K/year

Hiring cost$3K

AI customer support agent

Works 24/7

Consistent responses

Never quits, only learns

Scales with demand

Modern intelligence

Yearly usage cost$4.8K/year

Setup fee$9K

Two-Year Cost Projection

TraditionalAI agent

Total savings after two years

$114.4K

This offer is available for our next three clients

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limited-time deal for our next 3 clients

We'll be honest...

We're just finishing up the testing phase for our first client (shoutout to Devold NZ).

So we think it's fair to offer our next 3 clients these freebies as we continue to learn and optimise the process:

FOREVER At-Cost MonthlyThe montly fee will only be our cost to run the system (estimated $300-$400).

FREE 3-month active monitoringWe will actively monitor the system for 3 months to ensure optimal performance.

Sentiment AnalysisDetects positive and negative sentiment.

Google Review RequestsPositive interactions trigger Google review requests.

Feedback CollectionNegative interactions prompt customer feedback collection.

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We Get The Job Done

Mike from MR Building Design was our first client (way back at the start of 2024). He came to us needing cleaner operational systems and better visibility across his business. We worked closely with his team to design a solution that reduced friction and improved day-to-day operations.

At Bonsai, we value building strong relationships with the business people we work with.

Have questions? Let's connect!